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CornerStone Customer Service: Overview And How To Contact

CornerStone Customer Service
CornerStone is a leading student loan servicer for federalstudent loan service borrowers. Here’s what you should know about CornerStone to maximize your customer service experience, if CornerStone is your student loan servicer. In this guide, we will discuss:

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Lender
APR
Minimum Credit
Visit Lender
2.25% – 6.94%
650

Overview

KeyValue
Variable APR:2.25% – 6.49%
Fixed APR:2.99% – 6.94%
Minimum Credit Score:650
Minimum Income:None
Fees:None
Minimum Loan Amount:$5,000 ($10,000 in CA)

Details

KeyValue
Eligible Loans:Private & Federal
Eligible Degrees:Undergraduate & Graduate
Loan Terms:5, 7, 10, 15, 20 years
Borrower Residency:All states
Hardship Deferment:Yes
Co-signer Option:Yes

1.99% – 5.89%
650

Overview

KeyValue
Variable APR:1.99% – 5.74%
Fixed APR:2.98% – 5.89%
Minimum Credit Score:650
Minimum Income:None
Fees:None
Minimum Loan Amount:$5,000

Details

KeyValue
Eligible Loans:Private & Federal
Eligible Degrees:Undergraduate & Graduate
Loan Terms:5-20 years
Borrower Residency:All States except KY or NV
Hardship Deferment:Yes
Co-signer Option:No
2.39% – 6.01%
680

Overview

KeyValue
Variable APR:2.39% – 6.01%
Fixed APR:2.79% – 5.99%
Minimum Credit Score:680
Minimum Income:$35,000
Fees:None
Minimum Loan Amount:$15,000

Details

KeyValue
Eligible Loans:Private & Federal
Eligible Degrees:Undergraduate & Graduate
Loan Terms:5, 7, 10, 15, 20 years
Borrower Residency:All States
Hardship Deferment:Yes
Co-signer Option:Yes

1.89% – 6.25%

660

Overview

KeyValue
Variable APR:1.89% – 5.99%
Fixed APR:2.63% – 6.25%
Minimum Credit Score:660
Minimum Income:None
Fees:None
Minimum Loan Amount:$5,000

Details

KeyValue
Eligible Loans:Private & Federal
Eligible Degrees:Undergraduate & Graduate
Loan Terms:5 – 20 years
Borrower Residency:All states
Hardship Deferment:Varies
Co-signer Option:Yes

1.89% – 6.00%
700

Overview

KeyValue
Variable APR:1.89% – 5.90%
Fixed APR:2.80% – 6.00%
Minimum Credit Score:700
Minimum Income:None
Fees:None
Minimum Loan Amount:$5,000

Details

KeyValue
Eligible Loans:Private & Federal
Eligible Degrees:Undergraduate & Graduate
Loan Terms:5, 7, 10, 15, 20 years
Borrower Residency:All States
Hardship Deferment:Yes
Co-signer Option:Yes

1.95% – 3.85%

660

Overview

KeyValue
Overall Rate:1.95% – 3.85%
Variable APR:
Fixed APR:1.95% – 3.85%
Minimum Credit Score:None
Minimum Income:None
Fees:None
Minimum Loan Amount:$25,000

Details

KeyValue
Eligible Loans:Private & Federal
Eligible Degrees:Undergraduate & Graduate
Loan Terms:5, 7, 10, 15 years
Borrower Residency:Must live near a branch in California; New York City; Boston; Greenwich, Connecticut; Palm Beach, Florida; Portland, Oregon; or Jackson, Wyoming
Hardship Deferment:No
Co-signer Option:Yes
1.90% – 7.63%
680

Overview

KeyValue
Variable APR:1.90% – 5.25%
Fixed APR:2.95% – 7.63%
Minimum Credit Score:680
Minimum Income:$24,000
Fees:None
Minimum Loan Amount:$5,000

Details

KeyValue
Eligible Loans:Private & Federal
Eligible Degrees:Undergraduate & Graduate
Loan Terms:5, 7, 10, 15, 20 years
Borrower Residency:All states, except ME, ND, NV, RI, WV
Hardship Deferment:Yes
Co-signer Option:Yes

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APR is net of autopay. Selecting “Get My Rate” will take you directly to the lender’s website to check your estimated rate.

Is CornerStone my student loan servicer?

A student loan servicer such as CornerStone collects and manages your student loan payments. For federal student loans, the U.S. Department of Education assigns you a student loan servicer. That means that you cannot choose your student loan servicer, unless you choose to refinance your student loans. If you think AES may be your student loan servicer, or if you’re not sure who’s your student loan servicer, then you can verify your student loans with these simple options.

  • Log into the National Student Loan Data System (NSLDS).
    The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. You can login with your Federal Student Aid (FSA) ID.
  • Check your report credit report
    Your credit report will also tell you whether CornerStone is your student loan servicer. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com.
  • Contact Nelnet
    You can contact CornerStone directly to verify if CornerStone if your student loan servicer. The phone number for CornerStone is 1-800-236-4300.

CornerStone student loan repayment options

CornerStone offers several student loan repayment options:

Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period.

Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. A graduated repayment plan starts with smaller monthly payments and increases over time.For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan.

Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%.

Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. With an income-driven payment, your monthly payment may be as low as $0.

25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998.

Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment.

CornerStone also helps you manage your private student loans, which AES calls “alternative loans.” While federal student loans have more repayment options, AES asks borrowers to contact them to discuss any difficulty with student loan repayment. You can also refinance your private student loans to get a lower interest rate. When you refinance student loans, you can save thousands of dollars and pay off your student loans faster. You’ll need a good to strong credit score, recurring income and low debt-to-income ratio. You can compare the latest student loan refinancing rates and find the best lender for you.

How to make student loan payments to CornerStone

CornerStone offers several ways to pay off student loans. You can sign up for auto pay and have your monthly student loan payments directly debited from your bank account. When you sign up for auto pay, you may receive a reduction in your student loan interest rate. You can also pay online on the CornerStone website.You can use your CornerStone student loans login. When you register on the CornerStone website, you will create user ID and password. To make a payment, you can sign in, click “Payments” and enter your payment information.

Other options to pay student loans include through the CornerStone mobile app and by phone, mail and bill pay.

How to contact CornerStone customer service

There are various ways to contact CornerStone customer service:

CornerStone Phone Number: 1-800-663-1662

CornerStone Hours of Operation: Monday – Thursday (6 a.m. – 7 p.m. Mountain Time) and Friday (6 a.m. – 5 p.m. Mountain Time).

CornerStone Website: https://mycornerstoneloan.org/

CornerStone Social Media: CornerStone Facebook and CornerStone Twitter

CornerStone Fax Number: 1-801-366-8400

CornerStone address for student loan payments:

U.S. Department of Education
CornerStone
P.O. Box 979133
St. Louis, MO 63197-9000

CornerStone address for general correspondence:

CornerStone Education Loan Services
P.O. Box 145122
Salt Lake City, UT 84114-5122

How to file acomplaint against CornerStone

If you want to complain about CornerStone customer service or file a complaint against CornerStone as your student loan servicer, you have several options. First, you can file a complaint with CornerStone’s Manager of Claims Review. To file a complaint, call 1-801-321-7225.

You can also file a complaint against CornerStone with:

You should maintain written communication between you and CornerStone. This may include your monthly statements, records of communication with a CornerStone customer service representative, emails and other correspondence.

You may also contact the U.S. Department of Education Ombudsman:

Phone: 1- 877-557-2575

Mailing Address:

U.S. Department of Education,
Federal Student Aid Ombudsman Group
P.O. Box 1843
Monticello, KY 42633

The Federal Student Aid (FSA) Ombudsman Information Checklistis helpful to complete before contacting the Federal Student Aid Ombudsman.

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